We take stringent measures to limit access to your data. Only authorized team members can access your information, and only when it is necessary to provide our services or improve our products. For example, if you request support, our team may need to access your data to assist you effectively.
We use standard bank encryption methods to protect your data, ensuring its security both in transit and at rest. Importantly, we do not see or store your login credentials for any of your financial accounts. This sensitive information is managed securely by trusted third-party providers like Plaid or OAuth providers such as Coinbase, who adhere to rigorous industry security standards. For more details on their privacy and security practices, please refer to their documentation.
You have full control over your data. You can delete your account at any time through the application settings or by emailing our customer service team at customer-service@capitowl.io. When you delete your account, we ensure that all your financial data is permanently erased from our systems. However, we will retain records indicating that you were once a customer to comply with legal requirements or our terms of use and privacy policies.
Unless there are specific legal or policy requirements, our standard data retention policy ensures that all your data, including backups, is deleted within 60 days of your account deletion.
Our server infrastructure is built on the Google Cloud Platform (GCP), a trusted and robust solution used by numerous companies worldwide. GCP adheres to industry-standard security, privacy, and compliance requirements, ensuring the highest level of protection for our operations. Internally, our infrastructure is safeguarded by multi-factor authentication across all systems and follows standard corporate device management practices. We regularly test our systems for vulnerabilities and promptly address any issues discovered through our testing or from reports on vulnerabilities affecting third parties.
Our commitment to maintaining the integrity and confidentiality of your data is unwavering, and we continuously strive to uphold these standards to provide you with the most secure service possible.
We believe in transparency and aim to keep you informed about how your data is used and protected. Our privacy policies are designed to be clear and comprehensive, providing you with the information you need to understand our practices. If you have any questions or concerns about our privacy and security measures, please contact us at customer-service@capitowl.io. We are here to address your concerns and provide you with peace of mind.
Thank you for trusting us with your data. We are committed to safeguarding it and ensuring your privacy.