This Privacy Policy explains how Capitowl (“we” or “our”) collects, uses, and discloses personal information when you use our mobile application (“App”). This policy also includes information specific to residents of California, as required under the California Consumer Privacy Act (CCPA).
We may collect the following types of personal information:
- When you register an account or use certain features of our App, we may collect personal information such as your name, email address, and other contact details.
- We may collect information about how you use the App, including actions taken within the App, interaction with features, and usage patterns. This information helps us improve our App and provide a better user experience.
- We may collect device-specific information, including your device type, operating system, unique device identifiers, and mobile network information. This information is used for technical and analytical purposes.
- With your consent, we may collect and use your device’s precise location information.
We may use personal information for the following purposes:
- To provide and maintain our App and its features.
- To personalize your experience and improve our services.
- To communicate with you regarding updates, news, and promotional offers related to our App, subject to your consent where required by law.
- To analyze usage patterns and trends, and to monitor and improve the performance and functionality of our App.
- To comply with legal obligations and enforce our Terms of Use.
Data Sharing and Disclosure
We may share personal information with third parties in the following circumstances:
- We may engage trusted third-party service providers to perform functions on our behalf, such as hosting, analytics, and customer support. These providers will have access to your personal information only to the extent necessary to perform their services and are obligated to maintain the confidentiality and security of the data.
- We may disclose personal information if required by law or in response to valid legal requests, such as subpoenas or court orders.
- If we are involved in a merger, acquisition, or sale of assets, personal information may be transferred or disclosed as part of the transaction. However, we will take appropriate measures to ensure the confidentiality of personal information is maintained.
Data Security
We prioritize the security of your personal information and implement reasonable technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. However, please note that no data transmission over the internet or electronic storage method can guarantee absolute security.
Your Rights
You may have certain rights regarding your personal information, which may include:
- The right to access, correct, or update your personal information.
- The right to request the deletion of your personal information, subject to legal limitations.
- The right to object to or restrict the processing of your personal information in certain circumstances.
- The right to withdraw your consent, where applicable.
If you are a California resident, you have additional rights under the CCPA, including:
- The right to request disclosure of the categories and specific pieces of personal information we have collected about you.
- The right to request the deletion of personal information we have collected from you.
- The right to not be discriminated against for exercising your privacy rights.
To exercise your rights or for any privacy-related inquiries, please contact us using the information provided below.
Data Retention and Deletion
We recognize that your data is just that, yours. This section outlines our policies regarding the retention and deletion of your personal records and information.
Data Ownership
All data that you input into or authorize to be downloaded to or by our App remains your property. This includes, but is not limited to:
- External transaction records
- Account records
- Drive and trip data
- Customer-provided records and receipts
- Any other information you input that is not subject to mandatory data retention policies
Data Deletion Requests
Should you request the deletion of your account and related data, we are committed to complying with your request promptly and effectively. Upon receipt of a valid deletion request, we will permanently remove all your personal and transactional data from our active databases and systems. This ensures that your data is no longer accessible through our application or services. This action cannot be undone.
Please note the deletion process encompasses all categories of data you have provided or authorized, including but not limited to:
- External transaction records
- Account records
- Drive and trip data
- Customer-provided records and receipts
- Any other customer input information not required to be retained by law
Retention of Certain Records
While we commit to deleting your personal and transactional data upon request, we retain certain information for legitimate business purposes and in accordance with applicable laws. The data we retain includes:
- Basic personal details such as your name, date of birth, and contact information
- Information related to your subscription to our services and records of payments received from you
This retained information is necessary for us to manage our relationship with you, process any outstanding transactions, and comply with legal and regulatory obligations. Lastly, this information will be retained for a period not less than three (3) years from the date of your request to terminate our relationship and delete associated records.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us by email at info@capitowl.io.